Better Communication with listening skills #Infographic
How good listening skills improve communication
Listening skills are a vital leadership skill which many don't think of
Improving communication is an ongoing process for most of us. We want to get our messages over clearly, to inspire, to motivate and to help, but what about the listening skills side? Are you a self-confessed passive listener or active listener? Listening is such an important factor in business and can often be the difference between making informed decisions or not.
Listening skills are so important that many organisations provide listening skills training for their employees. Enhanced listening skills lead to better performances in all sectors and functions: customer service and sales, HR, and even R&D. The sharing of any ideas and information enhances creativity and innovation. Many business leaders recognise the importance of strong listening skills including Steven Covey and Richard Branson.
Most people don't listen with the intent to understand. They listen with the intent to reply" Steven Covey
On a personal level finely tuned listening skills can help our overall well-being (reduced blood pressure) and health and intimate relationships.
Don't confuse Hearing with Listening
Hearing refers to the sounds you process. Listening is about much more than that. It is about focusing on, and processing, the whole message. It also covers non-verbal communication, with acute attention being paid to all elements of body language to decode non verbal cues such as the "angry smile." We also learn what is not said as well as the spoken word.
This infographic for us sums it up nicely. Being a successful career professional or business owner is so much more than talking and verbally communicating. Listening to our colleagues, our bosses, our partners and clients can provide a really effective path to continued success. All of us need to work on how we pay attention when we communicate.
“If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain.
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Dates for the Diary
March 26th Jump Forum Brussels
Making digital more human and gender balanced: challenges and opportunities in a workplace transformed by tech and artificial intelligence
- Keynote : Allison Gardner (Founder Women Leading in AI, Teaching Fellow in Bioinformatics / Maths / Computing at Keele University)
- Round table: Alexandra Van Hille (Chief of Staff Technology Belgium at Deloitte, Women in Tech leader, Ambassador She Loves to Code), Cassiano Mecchi (EMEA Diversity & Inclusion Lead, Spotify), Ségolène Martin (CEO Kantify, Ambassador Women in AI Belgium), Allison Gardner (Founder Women Leading in AI, Teaching Fellow in Bioinformatics / Maths / Computing at Keele University)
- Moderated by: Dorothy Dalton (Global Talent Management Strategist, inclusive workplace specialist)
March 28th Make the Most of Mentoring
Inhouse webinar for Ingersoll Rand Mentees on how to maximise the process to boost their careers.
March 29th Make the Most of Mentoring – Men mentoring women post #MeToo.
In-house live and virtual training session for Ingersoll Rand. In environments where most of the senior role models are men it’s important that there is a deeper understanding and adherence to best practices to advance the careers of women. This has become more sensitive post #MeToo where some men have concerns about professional relationships with junior women.
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