7 good workplace habits that cultivate trust
Workplace Habits that Cultivate Trust
It is sometimes the simplest of workplace habits that reap the greatest benefits. Here are 7 easy tips to build trust in every day interaction.
When anyone is aspiring to a leadership role they think they have to be endowed with special gifts which will elevate them almost mystically to a senior level of trust and authority. What they don’t realise is that leadership skills are a consistent combination of good workplace habits which build up those skills over time.
7 good workplace habits that cultivate trust
1. Build rapport
Get to know your team - really get to know them and treat them with respect. You are laying the foundation for long-standing trusting relationships. This is especially important to resolve misunderstanding or conflict. The Guardian quotes the book Never Split The Difference, written by former FBI Agent Chris Voss who suggests there are five stages in what’s known as the “behavioural change stairway model” that take anyone from “listening to influencing behaviour”. The first stage is active listening – that is showing the other person that you have taken in what they’ve said and, more importantly, have a sense of what it means to them.
2. Use the right language
Elizabeth Stokoe, professor of social interaction at Loughborough University and her colleagues have analysed thousands of hours of recorded conversations, from customer services to mediation hotlines and police crisis negotiation. They discovered that certain words or phrases have the power to change the course of a conversation. Even saying “hello” can make a profound difference to the way a conversation goes. Asking if someone would be "willing to consider" another option using langauge choice to reach better long-term outcomes.
3. Put the needs of your team first.
Find out what is going on for them. You won’t get to that place until you ask the right questions. Then make a judgement. If you worry about your own position you are shooting yourself in the foot and sabotaging your position.
Worth a Look: Leadership Assessment - Self-awareness is your foundation for continuous development and increased effectiveness as a leader. Why? You can’t maximize or change what you don’t see.
4. Speak last.
Leaders speak last says Simon Sinek. Let your team have their say and listen to their ideas. If you speak first they are likely to be intimidated by your authority, or even your dazzling personality and conformity bias will kick in.
Worth a read: Why self-awareness is a critical leadership skill
5. Show appreciation
Thank you is a small phrase with a powerful message. Broadcasting your appreciation takes your gratitude a step further. Make your appreciation an action point and pay it forward by sponsoring your top talent to achieve greater things. You can't earn trust by holding them back.
6. Head off little problems
Before they become major issues. Keeping your head above the fray may allow trouble to fester. You don’t want to disempower your team by micro-managing, but if you know the players and the problems you will have a handle on what's going on and when the best time to step in and intervene will be.
7. Communicate constructively
Remaining calm and consistent under pressure is a top workplace habit that builds trust. You gain time to communicate with tought and intent and can examine all options.
Signup today for our Leadership Assessment program.
Found that interesting?
Learn more about our services
Make your dreams a reality with a professional evaluation of your career to date.
The evidence is in. More women in your company can deliver 35% greater financial returns. (Catalyst)
Dates for the Diary
November 12th European Commission DG GROW
Informal talk on how to deal with sexism - 12.30 - 1400
November 25th Council of the European Union - Corporate Event
How to deal with sexism and harassment in the workplace
Download and listen free podcasts
How to Create an Effective USP What is a USP? Our Unique Selling Point or UVP (Unique Value Proposition) is our key core message about where...read more
How to Rethink the Modern Workplace for Gender Equality New research shows that diversity and inclusion is a top priority for leaders. So why...read more
Menopause in the workplace In this podcast with Nicki Williams award winning author, keynote speaker and Founder of Happy Hormones for Life,...read more
How to Cultivate Empathy in the Workplace Nancy Milton, international business communications expert, keynote speaker and author, share some vital...read more
Taking Care of your COW Tanvi Guatam, international Personal Branding expert says there is a misconception out there that a personal brand is...read more
The importance of Hard Talk Dawn Metcalfe, author of Managing the Matrix and Hard Talk, shares with us tips to achieve the lasting communication...read more
When Does Female Rivalry Turn into Sabotage There’s a lot of stuff written on social media about female rivalry and competition between women. Some...read more
Goal setting tips to boost your career The happiest people are those that really love their jobs. Those that don’t, dread Sunday nights and...read more
Sexism: How to stage a Bystander Intervention in the Workplace In this power coaching podcast, we're going to tackle one of the questions...read more
How to Get Noticed by Head Hunters & Recruiters In this power coaching podcast, we're going to tackle one of the questions asked multiple...read more
Conference swag bags no longer feel like a welcome gift, and instead tend to feel like a waste of resources and effort. Here are some tips to improve them.read more
Make your employer brand attractive to women so that you can attract the top potential candidates.read more
We use it casually every day, but now we need to work out the best social media etiquette for professional use. Remember, your whole reputation could be gone with just one click.read more