Presenting Online – 9 tips when something goes wrong

by May 3, 2016

What is your biggest concern when presenting online?

Part 3: When something goes wrong and how to recover

Welcome back!  Last week we discussed Managing the Technology and how practice is vital to the success of your next presentation.  Here is the link to Part 2 of a five part series.  Now that you know a little more about the managing the technology, let’s move on to preparing for an emergency when presenting online.


When presenting online goes wrong

Presenting Online – what could go wrong?

Let’s get real here, there are a multitude of things that can go wrong when presenting online.  Have you ever been presenting and your audio is disconnected during the middle of a presentation?  Have you ever had participants send you a chat saying they can’t see your screen or your video, and you can see your presentation on your screen just fine?

Emergencies in the virtual environment

After 14 years of presenting in the virtual environment I have likely seen and experienced almost every type of emergency.  My three favorite words when presenting either in person or virtually are practice, practice, practice.  If you feel confident about your presentation you will likely feel confident talking through and handling any type of technology faux pas. Read: Check list for powerful Virtual Presentations

These are just a few of the things that could go wrong:

  1. Audio disconnects
  2. Audio connection is less than clear
  3. Computer connectivity is severed
  4. My screen looks different than what the participants are reporting
  5. I lose my voice
  6. I can’t toggle through my slides
  7. My annotation tools are not working
  8. I cannot find my log in details and I am the panelist/presenter

There are a 9 tipse to prevent failing during a webinar:

  1. Rehearse in the SAME location you will present from (no exceptions)
  2. Test your audio connection in addition to your headset. Some headsets work better with different virtual collaboration providers.
  3. Clear your cache, your cookies, and reboot your computer/modem prior to presenting
  4. [Tweet “Many speakers who are not prepared for an emergency will not be able to regain composure.”]You can log back in to the audio bridge and have someone else toggle through the deck.
  5. If possible, have a second computer logged in to the webinar as an attendee. This allows you to see what your attendees see real time.
  6. Have a back-up plan for audio issues. I have a mobile phone available and I can text back and forth to my moderator/producer if necessary.
  7. When you are presenting to a group of larger than 25 a best practice would be to have a moderator/producer. Someone to field questions, monitor chat, Q&A etc.
  8. Personally, I add my log in details to my mobile calendar.  If I cannot access my mobile calendar because I am traveling I know who to reach out to for those last minute details.
  9. Log in to your event no later than 30 minutes prior to your GoLive time.

I cannot stress enough the importance of having an emergency plan in place.

It is important to talk through and/or think through the details.  You will need to have a plan for self de-escalation. [Tweet “Many speakers who are not prepared for an emergency will not be able to regain composure.”]  Some presenters lose control of the very voice they spent so much time honing.  Figure out what your peaceful place is to bring your voice back to calm. Read: Your voice, your weapon

This brings us to our next concern which is Not hearing my own voice.  Stay tuned for Part 4.  I will discuss how to “hear” your own voice, feeling isolated and how your voice can carry you through any technology emergency!!

Contact us now for more information on Online Presentation Skills Training

Stay tuned for our next post on  Part 4: Not hearing my own voice


Kimberli Allen Contributor
Kimberli, founder of Everything Webinar, is an international virtual presentation skills trainer, coach and webinar strategist. She has worked in the virtual collaboration industry for almost 12 years and has been an entrepreneur for nearly a decade. Kimberli has either managed, produced or hosted over 15,000 virtual events and is well versed in instructing others on how to effectively engage the virtual audience. Kimberli has designed customized training programs such as Webinar Basics, Webinar Production Basics, Universal Symbols, Make An Impact With Color, How To Create A Professional Virtual Office, Virtual Cognitive Load and many others. Since founding Everything Webinar in 2004 Kimberli has worked with such clients as Nike, Cisco, GlaxoSmithKline, and TAB Products to name a few. She has personally coached thousands of clients in more than 29 countries and is 3Plus International's vendor of choice for training our coach's in virtual presentations and online collaborations.

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