Confidentiality and the potential loss of trust

by Oct 3, 2017Communication, Relationships, Workplace

Build Trust in Your Workplace Relationships

Business relationships rely on trust both ways. When we are building these relationships, we communicate trust, reliability, expertise and confidentiality among other skills. But there are occasions when the trust element is questioned, damaging a relationship.

Keeping a conversation private

There are several occasions where I have had a conversation with someone where the content is confidential. It might be a private, personal story, or something specific related to one’s business. There have been two occasions where I have had to support individuals who are going through difficult personal challenges, or their business finances are in dire straits. I have known that this conversation goes no further.

 

I believe this is not old-fashioned but respectful to another individual. Therefore I was delighted when Brené Brown mentioned this during an interview with Marie Forleo; the concept of a confidentiality ‘Vault’ for specific conversations – where the conversation “Goes no further” because it is a private conversation and a private story.

Create powerful relationships for success in business and all aspects of life by signing up to one of the 3Plus coaching programmes here.

Learning the value of a confidentiality ‘vault’

Certainly I have been in the situation on more than one occasion, where my private conversation has become a ‘story’ for others – or gossip…. And with the best will in the world I have struggled to trust that person any more. On one occasion I was at a training day where we shared stories and challenges about our businesses. The agreement was that anything we discussed remained in the room. I was therefore horrified when details of my business that I had shared and discussed, appeared in a blog AND newsletter from another participant in this group. She had grabbed a photo of me from the internet and without my agreement had shared ‘my story’. The same thing happened to another delegate too.

The trainer for this event had established a confidentiality ‘Vault’ situation, yet the individual involved had failed to respect this, and as a result, lost the respect and trust from a number of people.

If you are sharing information with others, make sure they are trustworthy, or test what you share first, to ensure they aren’t idle gossips or wish to claim your story. And if you are listening to a story, have the respect to put this story in a VAULT. Idol gossiping wins no friends.

From tricky co-workers to improving personal relationships, our Relationship Mastery Coaching is for you

Originally posted in Executive Voice

Susan Heaton Wright Contributor
Susan Heaton-Wright is a global Virtual impact, communications and speaking trainer for corporate clients. She empowers talented people to create memorable and engaging business conversations. She is the creator of the Superstar Communicator™ methodology: an international speaker; the MD of award winning music company, Viva Live Music, podcaster and a former prize winning international opera singer. She delivers virtual seminars, workshops and individual training for many companies including Astra Zeneca, Deloitte, RBS, Shell, Microsoft, AAP, Invesco, AXA, the NHS and Quintiles. She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts. In 2020, she was named as an #ialso 100 top inspirational female entrepreneur in UK.
follow me

Found that interesting?
Learn more about our services

Individual services

Make your dreams a reality with a professional evaluation of your career to date.

Corporate services

The evidence is in. More women in your company can deliver 35% greater financial returns. (Catalyst)

Upcoming events

Book Now

 

 

If you would like to join the live recording of these sessions please contact [email protected] for the Zoom Link

 

Dates for the Diary

 

September 9th - Podcast recording Talkpush -  Discussion recruitment for inclusive workplaces
September  21st -  ENGIE Gender bias in Performance Assessment online
October 26th - Banque de Luxembourg Préjugés sexistes dans le processus de recrutment.

 

 

We have Remote Learning Programs available 

Check out our exciting portfolio of offerings to support your business in upskilling and competence building for your teams, to address the unprecedented challenges that women face in this new totally a digital world.

Download and listen free podcasts

Related articles

Pin It on Pinterest

Share This
3 Plus International Call Back Request