Better Communication with listening skills #Infographic

by Feb 15, 2016

How good listening skills improve communication

Listening skills are a vital  leadership skill which many don’t think of

Improving communication is an ongoing process for most of us. We want to get our messages over clearly, to inspire, to motivate and to help, but what about the listening skills side? Are you a self-confessed passive listener or active listener? Listening is such an important factor in business and can often be the difference between making informed decisions or not.

Listening skills are so important that many organisations provide listening skills training for their employees.  Enhanced listening skills lead to better performances in all sectors and functions: customer service and sales, HR, and even R&D. The sharing of any ideas and information enhances creativity and innovation. Many business leaders recognise the importance of strong listening skills including Steven Covey and Richard Branson.

Most people don’t listen with the intent to understand. They listen with the intent to reply” Steven Covey

On  a personal level finely tuned listening skills can help our overall well-being (reduced blood pressure) and health and intimate relationships.

Don’t confuse Hearing with Listening

Hearing refers to the sounds you process.  Listening is about much more than that. It is about focusing on, and processing, the whole message. It also covers non-verbal communication, with acute attention being paid to all elements of body language to decode non verbal cues such as the “angry smile.” We also learn what is not said as well as the spoken word.

This infographic for us sums it up nicely. Being a successful career professional or business owner is so much more than talking and verbally communicating. Listening to our colleagues, our bosses, our partners and clients can provide a really effective path to continued success. All of us need to work on how we pay attention when we communicate.

If we were supposed to talk more than we listen, we would have two tongues and one ear.” Mark Twain.

listening skills

Feel free to share this on your Pinterest account

If you want to enhance your attentive communication and soft skills in your organisation check out our corporate services programs.

Warning: count(): Parameter must be an array or an object that implements Countable in /home/plusinternationa/public_html/wp-content/plugins/ultimate-author-box/inc/frontend/uap-shortcode.php on line 94
Sarah Arrow Subscriber
Sorry! This author has not filled out their profile.

Found that interesting?
Learn more about our services

Individual services

Make your dreams a reality with a professional evaluation of your career to date.

Corporate services

The evidence is in. More women in your company can deliver 35% greater financial returns. (Catalyst)

Upcoming events


Read Dorothy Dalton's latest Interview with Go Solo: Building Inclusive Work Places 

📢New Programme available with 3Plus International

“If you have a brain you have a bias” and nowhere is this more apparent than in our hiring processes.

The ‘How to Mitigate Bias in the Recruitment Process’ programme is designed to convey the serious nature of bias in the recruitment process with a focus on gender bias and the way it impacts both businesses and organisations, but in a way that is thought-provoking and engaging.



Full programme details HERE

Dates for the Diary


March 16th - Corporate training: Building a Circle of Success for Senior Executives


Check out our exciting portfolio of offerings to support your business in upskilling and competence building for your teams, to address the unprecedented challenges women face in this new totally digital world.


best job search


3Plus Online Learning Programs 





Download and listen free podcasts

Related articles